Frequently Asked Questions
Not Receiving Emails
This software relies heavily on email usage. Emails are sent automaticlly through a "noreply" like email. The reason for this is that the email server needs to autheticate and validate properly. So email is sent from a "@silkea.com" address. Due to spam restrictions if the email comes from a non valid source, your email provider may not pass the message through. In that case emails may end up in a Spam Folder.

To fix this - you may need to authenticate "@silkea.com" as a valid email. Information can be found on Google for your specific email client, or you may need to speak with your service provider.





If you clicked on "unsubscribe", this is the only way to reactivate the email.

 
Can't See Activity
In your user profile is Activity Settings. You can activate and deactivate these activities in your settings. You can access your profile with the Avatar at the top right.
Cell Phone's
An text is sent from "booking@silkea.com" - which may show from '999999' - you may need to authorize this email address on your cell phone. Sending may take some time, because it is sent from your cell phone provider.

Unknown Carrier or TRAC Mobile
Use Carrier Lookupand find the appropriate carrier.


ROGERS
Rogers has a Accept Message prompt. Accept the message and read - and further cell phone texts should distribute through.

Chatr
Chatr may be using Rogers settings - Chatr Faq

From WIND Mobile
How do I activate email to text service? Setting up your text to email service is easy! Simply send a message from your cell phone to 'booking@silkea.com' by sending it the short code of 4000.

For Example: "booking@silkea.com; 4000 Hello World!"

Shortly after an SMS confirming activation with be sent to you, letting you know that your mailbox has been activated and your message has been prompted for delivery.


FIDO
FIDO Email to Text

Bell/Telus
Bell and Telus seem to work fine with no issues.
FAQ's Crowfoot Arena
  Version 7.0.0
| Release Notes |
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